How often in your business do things go exactly as you expect? If you have prospects, customers, and employees your answer is most likely “not as often as I’d like.” Humans are imperfect and messy – so how do you and your staff actually behave when the unexpected occurs?
In my first ever video blog, you’ll hear about my friend Val who was well prepared for the unexpected. There are valuable lessons to be learned from her story.
When the Expected Goes Out the Window
