Leaders are remembered for their best and worst judgment calls, especially when the stakes are high, information is limited and the correct call is far from obvious. In the face of ambiguity, uncertainty and conflicting demands, the quality of a leader’s judgment and decision making determines the entire organization’s fate. That’s why leadership [...]
Most companies I know spend a large portion of their budgets on driving new business through the front door. Far fewer spend even a fraction as much in a directed effort to avoid having those precious customers walk out the back door. The prevailing assumption is that by providing pretty good service and having [...]
“You don’t get something for nothing You don’t get freedom for free You won’t get wise With the sleep still in your eyes No matter what your dreams might be” - Neil Peart, Rush When I was a child, one of my father’s favorite sayings was “If it seems too good to be true, then it [...]
